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Covid-19 Return Procedures


Dear patients of Kendrick View,

Firstly, we hope you and your loved ones have been keeping safe and well during these uncertain times. As you may be aware, in compliance with government directives, we temporarily closed the practice and ceased all treatment.

We are delighted to announce that the guidance has changed as of 28th May 2020 to say that we are able to reopen for the continuation of routine care from Monday 8th June 2020.

Your safety and confidence are paramount, and so we have been working tirelessly during the lockdown to keep up-to-date with all guidance and measures relating to COVID-19. We have put a number of extensive safety measures in place, over and beyond recent guidelines, to ensure an even safer environment for you, our team, and the wider community. We will be implementing a phased return to practice.

1. Screening prior to appointments

Before your appointment, a member of our team will call you to carry out a screening questionnaire for COVID -19, which will then be repeated on the day of your appointment. Medical history forms and treatment plans will also be sent electronically where possible.

2. Single patient scheduling

In order to maintain social distancing, we aim to control the number of people entering and leaving the practice. Please try to arrive only a short period before your appointment and travel alone if possible.

For those that have travelled by car, we would request you to wait in your vehicle and call the front desk to let them know that you have arrived.

For those travelling in by other means, we request you are patient while we are able to safely bring you into the practice. All entry to the practice will be through the rear garden entrance to create a one-way traffic system.

3. Temperature checks

Before entering the practice, we will use a non-contact thermometer to record your temperature. If it exceeds 37.8°C, we would be unable to admit you and would advise self-isolation in keeping with government guidance.

4. Additional hands-free hand sanitisers

Upon entry, we request all patients to use hand sanitiser and a member of staff will direct you straight to your clinician’s surgery.

5. Pre-treatment anti-viral mouthwash

Once in surgery, your clinician will ask you to use a mouthwash that has been scientifically shown to be effective in reducing viral load and offering an added layer of protection.

6. PPE (Personal Protective Equipment) upgrades

You’ll likely notice an increased level of PPE our clinicians and nursing staff are using as recommended by recent evidence, but don’t be alarmed as this is purely a protective measure.

Once your appointment is complete you may need to wait with your dentist for a period until the reception staff are able to see you to help control the flow of people through the practice and maintain social distancing.

7. Perspex safety screens

At the front desk we have installed barriers, but we’ll still be as friendly as always behind them.

8. Remote booking & payment system

We will be in touch to rebook previously cancelled appointments and to arrange appointments for those that have had concerns during this period. We ask that all payments are made via debit or credit card where possible.

9. Additional measures

Whilst we pride ourselves on the level of our infection control, we will be going even further with regular cleaning with anti-viral surface wipes around the practice, additional disinfection measures in surgeries, and soon to be installed medical grade air purifier and filtration systems. The amount of seating in the waiting room has been reduced to encourage social distancing and have easily cleansable surfaces.

We must stress that patients who have been advised that fall within a vulnerable group should continue to self-isolate, and to get in touch if any dental problems arise.

If we have reason to think you are at risk of being infective, even if you are without symptoms, we will not be able to see you for at least 2 weeks. We appreciate your understanding for this necessity.

We will continue to develop our strategy to improve safety for all. As such, please check the website for relevant updates. Guidelines are constantly changing, and we are adapting on an almost daily basis.

We cannot thank you all enough for your ongoing understanding and support during this difficult time.

Looking forwards to seeing you soon.

– The Kendrick View Team

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