Complaints Procedure

Although, fortunately, complaints are extremely rare, we feel it’s important to have a properly organised procedure in place. We believe that sympathetic handling of complaints is of vital importance. It can help to defuse a difficult situation and is the first step to solving the problem.

All our staff are familiar with our complaints procedure, which our Practice Manager, Judith Chandler, administers. We would suggest that she should be the first point of contact although any of the staff will be happy to help. Kendrick View takes patients’ complaints very seriously and we always try to deal with concerns in a sensitive and respectful way.

In the event of a complaint, please make contact with Judith Chandler, the Practice Manager either in person, on the phone or in writing. If you choose to provide your complaint in writing your letter will be acknowledged within ten working days and Judith will then seek to meet with you as soon as mutually convenient to discuss your complaint further. Should the Practice Manager not be available, then Mark Hargreaves is the partner responsible.
It is important to us that you feel supported in this process and our goal is to bring your concerns to a satisfactory conclusion.