Although, fortunately, complaints are extremely rare, we feel it’s important to have a properly organised procedure in place. We believe that sympathetic handling of complaints is of vital importance. It can help to defuse a difficult situation and is the first step to solving the problem.
All our staff are familiar with our complaints procedure, which our Practice Manager, Judith Chandler, administers. We would suggest that she should be the first point of contact, although any of the staff will be happy to help.
Kendrick View takes patients’ complaints very seriously and we always deal with concerns in a sensitive and respectful way.
